Monday, March 12, 2007

Air Deccan Horror Stories

There are enough horror stories about air deccan on the net, for a sample go to the following link, but still to give vent to my feelings i am posting my date with air deccan.

http://www.abdulqabiz.com/blog/archives/general/air_deccan_suck_1.php

I had booked four flights on air deccan
Flight no.1 was cancelled 1 month before departure and i was refunded the money promptly.
Flight no.2 was cancelled 20 hours before the scheduled departure and i am yet to get the money back, even after following them non-stop for 13 days. I have been told to wait till April.
Flight no.3 was delayed by (only) 2 hours, the best so far.

Flight no.4 has the most interesting story to tell. Air Deccan has gone some kind of system migration so the tickets which have old PNR number are not being recognized by the system. My flight from kolkata was originally scheduled at 3:30 afternoon, it was later re-scheduled to 7:30 evening flight as the original flight was cancelled, but the system probably didn count this seat or it does not recognise this PNR number so when i asked for boarding pass i was told my ticket does not exist. The person at the ticket counter (some Tushar) told i have not done the credit card payment, i am still wondering if there is any credit card which reverses the transaction instead of charging late fine for non-payment. Forget about a sorry, he accused me of credit card cheating several times, i could not make him understand how credit cards work. I asked for a manual boarding pass which Tushar refused to give as it would put the responsiblity on his shoulder. I rushed to the back office to meet the duty manager, i was told to wait till 7 pm. There were several other passengers who were told only if there is any vacancy they would be accomodated in the flight. After 40 minutes of useless discussions and running from back office to reservation desk to their counter i was finally given a manual boarding pass, i thanked GOD and vowed not to travel by air deccan again.

The only wish i have left is to meet the guys who have planned the system migration, the system is not fully functional even after 15 days and not expected to be up before April it seems.God save the old man and his sea from Air Deccan. I have sold all the air deccan shares i held, though i see few more years before it closes down finally.

For other news items see following link http://news.google.com/news/url?sa=t&ct=:ePkh8BM9EwLbwQq0w4CFGFsy8wCSUwbJ/4-0&fp=45f56e28f935a968&ei=km_1RYGjB5TQqQOpgJGWCg&url=http%3A//timesofindia.indiatimes.com/NEWS/India/Air_Deccan_flight_with_extra_passengers/articleshow/1738532.cms&cid=0
http://news.google.com/news/url?sa=t&ct=:ePkh8BM9EwLbwQq0w4CFGFsy8wCSUwbJ/9-0&fp=45f575a9eeb1a183&ei=9m_1RdztEorQqQO_jMiYCg&url=http%3A//timesofindia.indiatimes.com/Cities/Kolkata/Probe_against_Air_Deccan_cramming_passengers/articleshow/1742410.cms&cid=1114254575